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Welcome to the Complaints Boot Camp information page.
We are delighted to hear you are interested in attending this session. We are really grateful for your co-operation and feedback. Making key improvements sometimes requires input from those who have experienced the service. For more information of the event below
Time: 1 - 2:30pm Date: Wednesday 22nd May 2024 Location: The Forum, Marlowes, Hemel Hempstead, HP1 1DN
IMPORTANT - For an exercise we require you to read a complaint and 3 responses before the event. We are hoping to gauge your opinion and discuss this in the session.
What's the agenda for the day?
1pm
Welcome! Meet the Engagement Team and the Regulator
1:10pm
Introduction to the Session
1:15pm
Complaints: Your Experience
1:45pm
Complaint Response Quality - Please read this Document
2:25pm
Questions
2:30pm
End of session- we will be around after the session if you would like to ask or tell us anything
Accessibility at The Forum
The Forum is an accessible building for people with varying levels of mobility. If you have any questions or specific requirements surrounding accessibility please contact talk-to-us@dacorum.gov.uk
How to get here?
By Car The nearest place to park is the Water Gardens North car park and it is a 5 minute walk from the Forum. There are pay machines on-site at the car park or you can use the PayByPhone app to pay for your parking.
By Bus There is a bus stop outside the main entrance to the Building. This stop is called "The Forum - STOP F"
Alternatively, there are more stops around a 5 minute away in the Town Centre
Welcome to the Complaints Boot Camp information page.
We are delighted to hear you are interested in attending this session. We are really grateful for your co-operation and feedback. Making key improvements sometimes requires input from those who have experienced the service. For more information of the event below
Time: 1 - 2:30pm Date: Wednesday 22nd May 2024 Location: The Forum, Marlowes, Hemel Hempstead, HP1 1DN
IMPORTANT - For an exercise we require you to read a complaint and 3 responses before the event. We are hoping to gauge your opinion and discuss this in the session.
What's the agenda for the day?
1pm
Welcome! Meet the Engagement Team and the Regulator
1:10pm
Introduction to the Session
1:15pm
Complaints: Your Experience
1:45pm
Complaint Response Quality - Please read this Document
2:25pm
Questions
2:30pm
End of session- we will be around after the session if you would like to ask or tell us anything
Accessibility at The Forum
The Forum is an accessible building for people with varying levels of mobility. If you have any questions or specific requirements surrounding accessibility please contact talk-to-us@dacorum.gov.uk
How to get here?
By Car The nearest place to park is the Water Gardens North car park and it is a 5 minute walk from the Forum. There are pay machines on-site at the car park or you can use the PayByPhone app to pay for your parking.
