MyDacorum

Sign up for MyDacorum – your new customer portal

As part of improving our tenancy services, we’ve launched a new customer portal – MyDacorum. It’s designed to give you a faster, easier and more secure way to manage your council services online.

Through MyDacorum, you can:

  • Make payments (rent, Council Tax, invoices, contents insurance, licence fees, benefit overpayments)

  • Check bin collection dates and set up text reminders

  • Access your Council Tax account through 'Citizens Access' – view statements, make applications and request changes

  • View live rent statements

  • Report complaints or issues

  • Request services (waste equipment, assisted collections, garages)

  • Track technical support requests

You can easily update your details by completing the ‘About You’ survey, available through your MyDacorum account. It’s quick, simple, and helps us improve our services for everyone.

We also want to make sure we have up-to-date information about you, so we can tailor our services to meet your needs. For example, if you tell us about a disability, health condition or mobility need, we can ensure any contractors working in your home are aware and can prioritise your repair requests appropriately.

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