FAQs

Mystery Customers evaluate the quality of our service, and the customer experience. It involves individuals, known as Mystery Customers, reporting any issues and assessing various aspects of the service that we offer. Anyone who is a Dacorum Borough Council tenant or leaseholder can become a Mystery Customer.

You can register on our website: Register to become a Mystery Customer

Once you are registered, you will be able to complete the Mystery Customers questionnaire. This questionnaire should be completed each time you interact with Dacorum Borough Council. Please provide comprehensive feedback in your response to the questionnaire, detailing all observations and interactions from your experience. 

Becoming a Mystery Customer offers numerous incentives, including entry into regular prize draws, access to free training opportunities, invites to exclusive events, and recognition in our newsletters.

Being a Mystery Customer requires only a small amount of time. The questionnaire can be completed in just a few minutes.

Mystery Customers are expected to behave like regular customers while providing objective and unbiased feedback on their experiences. To ensure accurate results, please refrain from revealing your identity as a Mystery Customer when contacting us, as this may influence the behavior of the operative. By maintaining anonymity, you are ensuring that your feedback is unbiased and reflects a genuine customer experience.

There is no limit to the number of Mystery Customer questionnaires you can complete. Some Mystery Customers may need to complete multiple questionnaires in a week, while others may go long periods of time without needing to complete one.

No experience is required. We just need you to be reliable and provide accurate and detailed feedback.

To excel as a Mystery Customer, it is important to pay attention to detail, and provide thorough and accurate feedback in your questionnaires. Being reliable and communicating effectively can help you succeed as a Mystery Customer. You could consider taking notes of key details during your interactions with Dacorum Borough Council.

We are committed to protecting your personal information and keeping it confidential. You can visit our Personal information/GDPR page if you need more information. Also, we will not reveal your identity as a Mystery Customer to other teams at Dacorum Borough Council as we want to ensure your feedback remains unbiased and reflects a genuine customer experience.