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We listened. We acted. See how you shaped our services!
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Welcome to our Tenant Feedback Hub — a dedicated space to show how tenant voices are helping shape our services.
Every update here is a direct result of feedback from tenants and leaseholders, showing how we listen, respond, and take action. This page highlights how your input has led to improvements, from service changes to new initiatives. It’s part of our commitment to being open, accountable, and making sure tenant voices are heard.
Here are some examples of how tenant input has led to real change:
You said the Tenancy Agreement needed to be clearer and easier to understand, with clearer responsibilities, more transparency around inspections, and fair, accessible communication for all tenants.
We made the agreement clearer and easier to understand by simplifying the language, clarifying key responsibilities (such as repairs, gardens, inspections and behaviour), explicitly considering vulnerable tenants, and adding information about accessible formats.
You told us you wanted a new tenant handbook with clear guidance, practical examples and step-by-step information about inspections, repairs and responsibilities, especially for new tenants.
We are organising a workshop to co-produce a new handbook with tenants, shaping content, structure, and accessibility to make it practical and useful.
You told us complaint responses often felt impersonal and unclear, with technical language, limited empathy, and a lack of explanation about decisions and next steps.
We invited Mystery Customers to a complaints scrutiny session, improved survey and letter templates, tested the repairs complaints process, and used ongoing feedback to make online communications clearer and more accessible.
Feedback & insight gained
Service delivery informed
Tenant empowered / tenant voice amplified
Increased participation
Complaints Scrutiny Session
You told us complaint responses are often confusing, too technical, and impersonal, with little explanation of decisions or next steps. Many responses lack empathy and don’t reflect the seriousness of issues, and the process can feel rigid, with little follow-up or ownership.
We shared tenant feedback, reviewed and improved how complaints are handled, trained staff on empathy, clear communication, and follow-up, and updated guidance to be plain English, empathetic, and include clear actions and timescales.
You wanted more information about tackling anti-social behaviour in Grovehill and the opportunity to raise concerns about safety and future priorities in your community.
We brought together the Community Safety Partnership to launch Grow Grovehill (Clear, Hold, Build), explain planned action to reduce harm and maintain safety, and gather resident feedback to inform future priorities.
Feedback & insight gained
Increased participation
Increased Awareness
Issue prevented/ risk reduced
Your feedback continues to shape our services. If you have suggestions or ideas that could improve housing, please get in touch with our Tenant Engagement team at talk-to-us@dacorum.gov.uk. Or take a look here at other ways you can get involved.
What you have to say matters — we are listening and ready to act. Together, we can make housing safer, fairer, and more responsive.
Welcome to our Tenant Feedback Hub — a dedicated space to show how tenant voices are helping shape our services.
Every update here is a direct result of feedback from tenants and leaseholders, showing how we listen, respond, and take action. This page highlights how your input has led to improvements, from service changes to new initiatives. It’s part of our commitment to being open, accountable, and making sure tenant voices are heard.
Here are some examples of how tenant input has led to real change:
You said the Tenancy Agreement needed to be clearer and easier to understand, with clearer responsibilities, more transparency around inspections, and fair, accessible communication for all tenants.
We made the agreement clearer and easier to understand by simplifying the language, clarifying key responsibilities (such as repairs, gardens, inspections and behaviour), explicitly considering vulnerable tenants, and adding information about accessible formats.
You told us you wanted a new tenant handbook with clear guidance, practical examples and step-by-step information about inspections, repairs and responsibilities, especially for new tenants.
We are organising a workshop to co-produce a new handbook with tenants, shaping content, structure, and accessibility to make it practical and useful.
You told us complaint responses often felt impersonal and unclear, with technical language, limited empathy, and a lack of explanation about decisions and next steps.
We invited Mystery Customers to a complaints scrutiny session, improved survey and letter templates, tested the repairs complaints process, and used ongoing feedback to make online communications clearer and more accessible.
Feedback & insight gained
Service delivery informed
Tenant empowered / tenant voice amplified
Increased participation
Complaints Scrutiny Session
You told us complaint responses are often confusing, too technical, and impersonal, with little explanation of decisions or next steps. Many responses lack empathy and don’t reflect the seriousness of issues, and the process can feel rigid, with little follow-up or ownership.
We shared tenant feedback, reviewed and improved how complaints are handled, trained staff on empathy, clear communication, and follow-up, and updated guidance to be plain English, empathetic, and include clear actions and timescales.
You wanted more information about tackling anti-social behaviour in Grovehill and the opportunity to raise concerns about safety and future priorities in your community.
We brought together the Community Safety Partnership to launch Grow Grovehill (Clear, Hold, Build), explain planned action to reduce harm and maintain safety, and gather resident feedback to inform future priorities.
Feedback & insight gained
Increased participation
Increased Awareness
Issue prevented/ risk reduced
Your feedback continues to shape our services. If you have suggestions or ideas that could improve housing, please get in touch with our Tenant Engagement team at talk-to-us@dacorum.gov.uk. Or take a look here at other ways you can get involved.
What you have to say matters — we are listening and ready to act. Together, we can make housing safer, fairer, and more responsive.
