FAQs

Would you need any additional help if there was a fire? Is there anything you want to tell us, for example do you use Oxygen at home, or would you need assistance to leave the building? Please contact us and let us know at Compliance@dacorum.gov.uk.

We understand that occasionally things go wrong, so we make it as simple as possible for you to raise your concerns. If you think we (or someone acting on our behalf, such as a contractor) have done something we shouldn’t, or haven’t done something we should, you can make a complaint.

You can report your complaint on our website at www.dacorum.gov.uk/complaints or via our telephone contact centre, or in person at one of our offices. We will investigate all complaints, respond as quickly as possible, and learn from your feedback.

We will acknowledge your complaint within five working days of receipt and explain how we plan to investigate it. We will also let you know if we cannot deal with your complaint under our policy.

The Council has a variety of ways to engage with the activities and have your say on services or even become more involved and help out your local community. 

You can get involved by:

• Answering surveys
• Actively participate on this Engagement HQ page
• Be a Block Champion
• Become part of the Tenant Improvement Group
• Request to join focus groups (When they are organised we will get in touch.)
• Register for the waiting list to be part of the Tenant and Leaseholder Committee (TLC)
• Register for the waiting list to be part of the Supported Housing Forum (Supported Housing Residents Only)

To find out more and to register your interest on our ‘Get Involved’ web page: www.dacorum.gov.uk/get-involved