Tenant Satisfaction Measures

Want to know how satisfied tenants are with Dacorum Borough Council's housing services? This video explains our latest Tenant Satisfaction Measures (TSMs) results, what tenants have told us, and how we're using that feedback to improve services.

Tenant Satisfaction Measures are used across social housing to help landlords understand what is working well and where improvements are needed. In this video, we explain:

✅ What Tenant Satisfaction Measures (TSMs) are

✅ How tenant feedback is collected

✅ Results for repairs, building safety and complaints

✅ What tenants told us about their experience of our services

✅ Areas where we have improved

✅ What we're doing next to improve communication, repairs and tenant engagement

The results show improvements in overall tenant satisfaction, repairs, safety compliance and complaint response times. They also highlight the areas where tenants want us to do better, helping shape our improvement plans for the future.

At Dacorum Borough Council, tenant feedback plays an important role in helping us deliver safe, responsive and high-quality housing services.

Find out more and view the full TSM results by clicking this link