Our YouTube Series Shaped by You

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We’ve launched a new Housing Spotlight video series, designed around what you told us that you want to know. Our first two videos are now live, with the next one coming in late June. Each video focuses on a different housing service, giving you clear, honest answers about how things work and what you can expect.

This new approach comes directly from 125 tenants just like you who have completed our 'Help shape our new YouTube series' survey. Many of you told us you want straightforward explanations, better visibility of decisions, and clearer answers to questions like “what’s going on?” and “what happens when something goes wrong?” We’ve listened and built the series around that.

Instead of live sessions that were hard to attend, these short videos are easier to watch in your own time. They are clearer, more focused, and based on the topics you told us matter most, especially services that affect your home, safety and costs.

This is your series, and we have used your feedback to decide what we cover, the questions we ask, and how we present the information you have asked for. We’ll keep improving it as we go, so please continue sharing your views through our DacorumBC YouTube Channel and Facebook.


Making You Feel Safe in Your Home: Spotlight on Housing - Welfare and Sustainment

Safe Homes: Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home. - YouTube



We’ve launched a new Housing Spotlight video series, designed around what you told us that you want to know. Our first two videos are now live, with the next one coming in late June. Each video focuses on a different housing service, giving you clear, honest answers about how things work and what you can expect.

This new approach comes directly from 125 tenants just like you who have completed our 'Help shape our new YouTube series' survey. Many of you told us you want straightforward explanations, better visibility of decisions, and clearer answers to questions like “what’s going on?” and “what happens when something goes wrong?” We’ve listened and built the series around that.

Instead of live sessions that were hard to attend, these short videos are easier to watch in your own time. They are clearer, more focused, and based on the topics you told us matter most, especially services that affect your home, safety and costs.

This is your series, and we have used your feedback to decide what we cover, the questions we ask, and how we present the information you have asked for. We’ll keep improving it as we go, so please continue sharing your views through our DacorumBC YouTube Channel and Facebook.


Making You Feel Safe in Your Home: Spotlight on Housing - Welfare and Sustainment

Safe Homes: Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home. - YouTube


  • Inside the Team Keeping Your Home Safe

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    A new video is giving residents a clearer look at the work being done to keep their homes safe.

    In it, Welfare and Sustainment Team Lead Bianca Codescu introduces the Safe Homes team and explains what they do day to day. The video looks at how building safety is managed, what happens when problems are reported, and how the team responds when something goes wrong.

    The aim is to make things easier to understand. It was created after tenants asked for more open and honest information about who is responsible for safety and how decisions are made.

    Rather than using technical language, Bianca talks through her role in a straightforward way, explaining what their work means for residents and what people can expect if they need help.

    The video offers a simple look at the people behind the service and how they help keep homes safe. Click here to watch.

    A new video is giving residents a clearer look at the work being done to keep their homes safe.

    In it, Welfare and Sustainment Team Lead Bianca Codescu introduces the Safe Homes team and explains what they do day to day. The video looks at how building safety is managed, what happens when problems are reported, and how the team responds when something goes wrong.

    The aim is to make things easier to understand. It was created after tenants asked for more open and honest information about who is responsible for safety and how decisions are made.

    Rather than using technical language, Bianca talks through her role in a straightforward way, explaining what their work means for residents and what people can expect if they need help.

    The video offers a simple look at the people behind the service and how they help keep homes safe. Click here to watch.

  • Watch our safe homes video on YouTube, out now!

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    Your voice, your council. Watch our Safe Homes Manager discuss work to your home today. Link here: https://www.youtube.com/watch?v=1A_IIIp3Bbw

    "Thank you. This is a very welcome channel for residents. I have been a DBC tenant since 1996 and have always found the council to be efficient. The staff who come out are always polite. I have had conversations with Gavin, who advised on improvements, and with Neil, who advises on work that needs to be done to the property (e.g. kitchen, etc.). I have also spoken with people in finance, and I always feel comfortable calling or sending messages. Thank you."

    - DBC Resident


    Your voice, your council. Watch our Safe Homes Manager discuss work to your home today. Link here: https://www.youtube.com/watch?v=1A_IIIp3Bbw

    "Thank you. This is a very welcome channel for residents. I have been a DBC tenant since 1996 and have always found the council to be efficient. The staff who come out are always polite. I have had conversations with Gavin, who advised on improvements, and with Neil, who advises on work that needs to be done to the property (e.g. kitchen, etc.). I have also spoken with people in finance, and I always feel comfortable calling or sending messages. Thank you."

    - DBC Resident


  • Your YouTube video is now live!

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    Go behind the scenes with our Safe Homes team and discover how we work to keep residents safe in their homes. This short spotlight explores what building safety really means and how our team makes a difference every day.


    Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home.


    Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home.

    Go behind the scenes with our Safe Homes team and discover how we work to keep residents safe in their homes. This short spotlight explores what building safety really means and how our team makes a difference every day.


    Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home.


    Spotlight on Housing: Meet our Safe Homes team - making you feel safe in your home.

  • Help shape our new Housing YouTube series

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    We’re launching a new monthly YouTube series for council tenants, and we want your input.

    The videos will feature housing officers and heads of service talking clearly about the services that affect your home and tenancy.

    Before we begin, we want to know what you want to hear. By completing a short survey, you can tell us which teams should appear, what they should talk about, and what questions you want answered. Your feedback will directly shape future videos.

    We are also asking about accessibility so we can make sure the videos are clear and easy to watch for everyone.

    Take our short survey and have your say.

    We’re launching a new monthly YouTube series for council tenants, and we want your input.

    The videos will feature housing officers and heads of service talking clearly about the services that affect your home and tenancy.

    Before we begin, we want to know what you want to hear. By completing a short survey, you can tell us which teams should appear, what they should talk about, and what questions you want answered. Your feedback will directly shape future videos.

    We are also asking about accessibility so we can make sure the videos are clear and easy to watch for everyone.

    Take our short survey and have your say.

Page last updated: 24 Jun 2026, 10:26 AM