Little Hay Golf Complex.

Are you currently, or have you ever been, a member or regular user of Little Hay Golf Complex? (Select one)

* required

Yes

Past User

If you wish, you can provide more details (e.g. how long you’ve been a member, or reasons for not being a member).

Please type n/a if you have no comments to provide.

Which of the following facilities at Little Hay Golf Complex do you use, or have you used? (Tick all that apply).

* required

18-Hole main golf course

6-hole par 3 - short course

Driving range

FootGolf course

Disc Golf course

Clubhouse (e.g. café/restaurant or for attending events)

None of the above (I have not used Little Hay yet)

Do you use any other services at Little Hay (aside from general play)? For example, this could include golf coaching lessons, junior coaching programmes, organised competitions or tournaments, private hire of the clubhouse for events, or FootGolf/Disc Golf parties.

* required

Yes

If yes, please state which additional services or events you have used.

Please type n/a if you have no comments to provide.

If you do not currently use Little Hay Golf Complex or its facilities, please tell us why not. (Please provide details – for example, are there specific reasons you haven’t visited or activities that don’t meet your needs?)

Please type n/a if you have no comments to provide.

How often do you visit or use Little Hay Golf Complex? (Select one that best applies)

* required

Daily: I use the facilities on a daily (or almost daily) basis.

Several times a week: e.g. around 3–4 times per week.

Weekly: About once a week.

Fortnightly: About every two weeks.

Monthly: At least once a month.

Occasionally: Less than once a month (a few times a year).

Rarely: I have used the club but only very infrequently (once or twice ever).

Never: I have never used Little Hay Golf Complex.

I have stopped using Little Hay Golf Complex.

How do you usually travel to Little Hay Golf Complex? (Select one)

* required

Walk (on foot)

Cycle (bicycle)

Car/Motorbike/Scooter

Public Transport (bus, train etc)

Any further comments on travel (e.g. ease of getting there, parking, transport issues)?

Please type n/a if you have no comments to provide.

10.

How would you describe your overall experience of Little Hay Golf Complex?

* required

Excellent

Good

Average

Fair

Poor

11.

Please explain your rating or share any comments about your experience.

* required

Please type n/a if you have no comments to provide.

12.

To what extent are you satisfied or dissatisfied with the following:

For each of the following, please select one option from Very Satisfied, Satisfied, Neutral, Dissatisfied, or Very Dissatisfied to rate your experience:

* required

1. The 18-hole main golf course – course condition

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

2. The 18-hole main golf course – maintenance of the fairways

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

3. The 18-hole main golf course – maintenance of the putting greens

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

4. The 18-hole main golf course – layout and design of the course and bunkers

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

5. The 6-hole par 3 short course - (course condition, maintenance of greens/fairways, layout, etc.)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

6. The driving range facilities – (condition of mats/tees, quality of balls, availability of bays, etc.)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

7. The FootGolf and Disc Golf facilities – (quality of the course, fun factor, equipment provided, etc.)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

8. The clubhouse amenities – (e.g. cleanliness, food and drink offerings, seating areas, changing rooms, toilets)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

9. Opening times of the course, range, and clubhouse (hours of operation and whether they suit your schedule)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

10. Booking and scheduling system – (ease of booking tee times or reserving the range, including any online booking or app experience)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

11. Customer service – (friendliness and helpfulness of staff, quality of instruction from coaches, overall customer care)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

13.

Do you have any further comments on the above aspects, or specific suggestions for improvement in any of these areas?

Please type n/a if you have no comments to provide.

14.

How important is Little Hay Golf Complex’s provision to you (or your household)?

* required

Select option

15.

Could you please elaborate on why Little Hay is important or not important to you.

Please type n/a if you have no comments to provide.

16.

Which activities or aspects of Little Hay Golf Complex do you most enjoy participating in or using? (Select up to 3 options)

* required

Playing a round on the 18-hole or 6-hole golf course (regular golf play)

Practicing at the driving range

Playing FootGolf

Playing Disc Golf

Taking part in golf lessons or coaching sessions (including junior coaching)

Participating in competitions, tournaments or leagues at Little Hay

Socialising at the clubhouse (meeting friends/family, attending social events)

Enjoying the scenery and outdoor environment during my visit

If other (please specify below):

17.

Do you have any other favourite aspects of Little Hay Golf Complex, or comments on why these activities are enjoyable for you?

Please type n/a if you have no comments to provide.

18.

What are the biggest barriers to you using Little Hay Golf Complex more often ? (Select up to 3 options)

* required

Childcare or caring responsibilities

English not first language or other language barriers

Go to other places outside Dacorum

Have access requirements or family with access requirements

Financial

Lack of time

Not enough provision locally

Not enough information on what is on

Not relevant to me or I don’t feel welcome/ included

Not interested in what is on offer

Unable or difficult to get to – lack of transport, long distance etc.

Other

19.

If you selected "Other" or have additional comments about barriers, please provide details.

Please type n/a if you have no comments to provide.

20.

What improvements or new activities would you most like to see at Little Hay Golf Complex in the future? (Select up to 3)
(This will help us understand priorities for future improvements or investments.)

* required

Extended opening hours (e.g. opening earlier or closing later, more evening access, etc.)

Upgrades to the main golf course (better maintenance of greens/fairways, improved drainage, updated course features)

Improved driving range facilities (e.g. newer mats/balls, more targets or technology like TopTracer)

Enhanced FootGolf/Disc Golf offerings (expand or improve the courses for these, better equipment, more promotion)

More coaching and lessons (e.g. more golf clinics, group lessons, junior academy programs for beginners or youth)

More tournaments and events (such as regular competitions, leagues, charity tournaments, family days or fun golf events)

Better clubhouse amenities (improved café/bar menu, more seating or refurbished lounge areas, modernised changing rooms/toilets)

More family-friendly activities (e.g. mini-golf course, kids’ golf programs, footgolf family days, school holiday camps)

Greater promotions or discounts (e.g. loyalty schemes, discounts for local residents, juniors or off-peak specials to encourage use)

Improved online presence/booking (a better website or mobile app for information and easy tee-time booking or range reservation)

Environmental enhancements (e.g. nature trails around course, wildlife conservation initiatives, eco-friendly course management)

Other – (please specify any other improvement you would suggest):

21.

If you have any specific suggestions or want to elaborate on the improvements you’d like, please do so here.

22.

Do you have anything else that you would like to say or suggest for the Council to consider as part of the Little Hay Golf Complex review process?
(Any other comments, ideas, or feedback not covered by the questions above?)

Please type n/a if you have no comments to provide.

About you (Optional)

Dacorum Borough Council is committed to ensuring that our services, policies and practices are fair, inclusive, and meet the needs of all members of the community. To help us check that we are providing fair and effective services, we would be grateful if you could answer the questions below about yourself. You are under no obligation to provide this information – it is optional – but it will help us greatly in our analysis. All information will be kept confidential and used for statistical purposes only.

23.

What are the first 3 or 4 digits of your postcode? (e.g. HP3)
(This helps us understand the spread of responses by area. Do not give your full postcode or address.)

* required

Maximum 255 characters

0/255

Please type n/a if you have no comments to provide.

24.

What is your gender? (Select one)

Female

Male

Nonbinary

Transgender - female

Transgender - male

I use a different term

Other

Prefer not to say

25.

Is the gender you identify with the same as at birth?

* required

Yes

Prefer not to say

26.

Which of the following age bands do you fall into?

* required

Under 16 years

Under 20

20-29

30-39

40-49

50-59

60-69

70-79

80-89

90+

Prefer not to say

27.

Do you consider yourself to have a disability or long term illness?

* required

Yes

Prefer not to say

28.

What is your ethnic group? (Select the option that best describes your background)

* required

White - English / Welsh / Scottish / Northern Irish / British

White - Irish

White - Gypsy or Irish Traveller

White – Eastern European

White – Any other White background

Mixed / Multiple ethnic groups – White and Black Caribbean

Mixed / Multiple ethnic groups – White and Black African

Mixed / Multiple ethnic groups – White and Asian

Mixed/Multiple ethnic groups - European

Mixed / Multiple ethnic groups – Any other Mixed/Multiple background

Asian / Asian British - Indian

Asian / Asian British - Pakistani

Asian / Asian British - Bangladeshi

Asian / Asian British - Chinese

Asian / Asian British - Any other Asian background

Black / African / Caribbean / Black British – African

Black / African / Caribbean / Black British – Caribbean

Black / African / Caribbean / Black British – Any other Black background

Other ethnic group - Any other background

Prefer not to say

If you prefer to describe your ethnicity in your own words, you can do so here: Please tick and a text box will appear

Policy Statements

GDPR (General Data Protection Regulations)

Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. For further information, please visit our privacy policy.

Equality Act 2010

Thorough consideration has been given to the equalities duty of the Council under Section 149 of the Equality Act 2010.