Your Tenancy, Your Voice: Help Shape Your Tenancy Agreement!

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Tenancy Agreement Consultation - Thank You & What Happens Next:

We’ve now added a short update video to share the results of our recent consultation on the new tenancy agreement. Thank you once again to everyone who took the time to take part. Your feedback has played a major role in shaping the next steps.

A Strong Response from Tenants:

In the video, Leanne, Tenancy Management Lead Officer, explains the fantastic response we received, with 647 tenants taking part. This level of engagement gives us a clear and reliable picture of what tenants think, what works well and where improvements are needed.

What We Heard from You:

Tenants told us that:

  • The updated agreement feels clearer and easier to understand
  • Some areas need more explanation, especially for older and disabled tenants
  • A Tenants’ Handbook would be helpful for explaining repairs, responsibilities, inspections and more
  • Many of you want to be involved in shaping that handbook

Your thoughts have already influenced the changes we’re making.

Why We’re Taking a Little More Time:

Because your feedback highlighted areas where the agreement and supporting information could be even clearer, we’re moving the start date for the new tenancy agreement to 1st September 2026.

This gives us time to improve accessibility, strengthen guidance and develop the handbook with tenants.

What Happens Now:

We are:

  • Reviewing and simplifying the agreement based on your feedback
  • Carrying out further equality impact work
  • Working closely with tenants to co‑design the new handbook
  • Completing a legal check before the final agreement goes to Cabinet
  • Preparing clear information and notice for all tenants before the agreement takes effect

You can feel confident that what you have to say matters, we are listening and we’re acting on what you’ve told us.

Watch the update video here:

For a reminder of our proposed changes to the tenancy agreement, watch our video below:

If you’d like to join our Tenants Handbook redesign focus group, please contact our Tenant Engagement team at talk-to-us@dacorum.gov.uk or click the ‘Sign Up’ button on the right.


Once again, thank you to everyone who took part in the consultation.


Sign up for MyDacorum – your new customer portal

As part of improving our tenancy services, we’ve launched a new customer portal – MyDacorum. It’s designed to give you a faster, easier and more secure way to manage your council services online.

Through MyDacorum, you can:

  • Make payments (rent, Council Tax, invoices, contents insurance, licence fees, benefit overpayments)
  • Check bin collection dates and set up text reminders
  • Access your Council Tax account through 'Citizens Access' – view statements, make applications and request changes
  • View live rent statements
  • Report complaints or issues
  • Request services (waste equipment, assisted collections, garages)
  • Track technical support requests

You can easily update your details by completing the ‘About You’ survey, available through your MyDacorum account. It’s quick, simple, and helps us improve our services for everyone.

We also want to make sure we have up-to-date information about you, so we can tailor our services to meet your needs. For example, if you tell us about a disability, health condition or mobility need, we can ensure any contractors working in your home are aware and can prioritise your repair requests appropriately.


👉 Already signed up? Log in to complete the survey today.

👉 Not registered yet? Sign up for MyDacorum here.

Tenancy Agreement Consultation - Thank You & What Happens Next:

We’ve now added a short update video to share the results of our recent consultation on the new tenancy agreement. Thank you once again to everyone who took the time to take part. Your feedback has played a major role in shaping the next steps.

A Strong Response from Tenants:

In the video, Leanne, Tenancy Management Lead Officer, explains the fantastic response we received, with 647 tenants taking part. This level of engagement gives us a clear and reliable picture of what tenants think, what works well and where improvements are needed.

What We Heard from You:

Tenants told us that:

  • The updated agreement feels clearer and easier to understand
  • Some areas need more explanation, especially for older and disabled tenants
  • A Tenants’ Handbook would be helpful for explaining repairs, responsibilities, inspections and more
  • Many of you want to be involved in shaping that handbook

Your thoughts have already influenced the changes we’re making.

Why We’re Taking a Little More Time:

Because your feedback highlighted areas where the agreement and supporting information could be even clearer, we’re moving the start date for the new tenancy agreement to 1st September 2026.

This gives us time to improve accessibility, strengthen guidance and develop the handbook with tenants.

What Happens Now:

We are:

  • Reviewing and simplifying the agreement based on your feedback
  • Carrying out further equality impact work
  • Working closely with tenants to co‑design the new handbook
  • Completing a legal check before the final agreement goes to Cabinet
  • Preparing clear information and notice for all tenants before the agreement takes effect

You can feel confident that what you have to say matters, we are listening and we’re acting on what you’ve told us.

Watch the update video here:

For a reminder of our proposed changes to the tenancy agreement, watch our video below:

If you’d like to join our Tenants Handbook redesign focus group, please contact our Tenant Engagement team at talk-to-us@dacorum.gov.uk or click the ‘Sign Up’ button on the right.


Once again, thank you to everyone who took part in the consultation.


Sign up for MyDacorum – your new customer portal

As part of improving our tenancy services, we’ve launched a new customer portal – MyDacorum. It’s designed to give you a faster, easier and more secure way to manage your council services online.

Through MyDacorum, you can:

  • Make payments (rent, Council Tax, invoices, contents insurance, licence fees, benefit overpayments)
  • Check bin collection dates and set up text reminders
  • Access your Council Tax account through 'Citizens Access' – view statements, make applications and request changes
  • View live rent statements
  • Report complaints or issues
  • Request services (waste equipment, assisted collections, garages)
  • Track technical support requests

You can easily update your details by completing the ‘About You’ survey, available through your MyDacorum account. It’s quick, simple, and helps us improve our services for everyone.

We also want to make sure we have up-to-date information about you, so we can tailor our services to meet your needs. For example, if you tell us about a disability, health condition or mobility need, we can ensure any contractors working in your home are aware and can prioritise your repair requests appropriately.


👉 Already signed up? Log in to complete the survey today.

👉 Not registered yet? Sign up for MyDacorum here.

Need to Check Something?

While the consultation period has now ended, we remain committed to listening and keeping you informed. We may not be able to respond to every question individually due to the volume of feedback, but please be assured that all input will be carefully reviewed.

If you have any further general comments, you can share them here, where we will continue to see and consider your views.

Common themes and important points will be addressed by updating our FAQ section or by adding more detailed information to this page. Your feedback matters, and we are committed to keeping you informed as we move forward.

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Page last updated: 26 Mar 2026, 11:42 AM