Your Tenancy, Your Voice: Help Shape Your Tenancy Agreement!

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We’re updating your tenancy agreement to keep it fair, clear, and up to date. This agreement explains what you can expect from us as your landlord and what we ask from you as a tenant.

Before we make any changes, we want to hear from you.

Please take a moment to:

  1. Read the 'Summary of Proposed Changes'

  2. Complete the quick survey to tell us what you think.

Your feedback will help shape the final agreement.

Need Help?

You can:

  • Call our Customer Service team on 01442 228000 and a member of staff will help you complete the survey over the phone.
  • If you prefer, call us with your name, address, and contact number, and we’ll arrange a one-to-one phone call to hear your views.

  • Our Housing team will also be making phone calls and home visits to help tenants complete the survey.

Deadline to Respond:

Midnight, Friday 31st October.


Thank you for taking the time to help improve your tenancy agreement!



Sign up for MyDacorum – your new customer portal

As part of improving our tenancy services, we’ve launched a new customer portal – MyDacorum. It’s designed to give you a faster, easier and more secure way to manage your council services online.

Through MyDacorum, you can:

  • Make payments (rent, Council Tax, invoices, contents insurance, licence fees, benefit overpayments)
  • Check bin collection dates and set up text reminders
  • Access your Council Tax account through 'Citizens Access' – view statements, make applications and request changes
  • View live rent statements
  • Report complaints or issues
  • Request services (waste equipment, assisted collections, garages)
  • Track technical support requests

You can easily update your details by completing the ‘About You’ survey, available through your MyDacorum account. It’s quick, simple, and helps us improve our services for everyone.

We also want to make sure we have up-to-date information about you, so we can tailor our services to meet your needs. For example, if you tell us about a disability, health condition or mobility need, we can ensure any contractors working in your home are aware and can prioritise your repair requests appropriately.


👉 Already signed up? Log in to complete the survey today.

👉 Not registered yet? Sign up for MyDacorum here.

We’re updating your tenancy agreement to keep it fair, clear, and up to date. This agreement explains what you can expect from us as your landlord and what we ask from you as a tenant.

Before we make any changes, we want to hear from you.

Please take a moment to:

  1. Read the 'Summary of Proposed Changes'

  2. Complete the quick survey to tell us what you think.

Your feedback will help shape the final agreement.

Need Help?

You can:

  • Call our Customer Service team on 01442 228000 and a member of staff will help you complete the survey over the phone.
  • If you prefer, call us with your name, address, and contact number, and we’ll arrange a one-to-one phone call to hear your views.

  • Our Housing team will also be making phone calls and home visits to help tenants complete the survey.

Deadline to Respond:

Midnight, Friday 31st October.


Thank you for taking the time to help improve your tenancy agreement!



Sign up for MyDacorum – your new customer portal

As part of improving our tenancy services, we’ve launched a new customer portal – MyDacorum. It’s designed to give you a faster, easier and more secure way to manage your council services online.

Through MyDacorum, you can:

  • Make payments (rent, Council Tax, invoices, contents insurance, licence fees, benefit overpayments)
  • Check bin collection dates and set up text reminders
  • Access your Council Tax account through 'Citizens Access' – view statements, make applications and request changes
  • View live rent statements
  • Report complaints or issues
  • Request services (waste equipment, assisted collections, garages)
  • Track technical support requests

You can easily update your details by completing the ‘About You’ survey, available through your MyDacorum account. It’s quick, simple, and helps us improve our services for everyone.

We also want to make sure we have up-to-date information about you, so we can tailor our services to meet your needs. For example, if you tell us about a disability, health condition or mobility need, we can ensure any contractors working in your home are aware and can prioritise your repair requests appropriately.


👉 Already signed up? Log in to complete the survey today.

👉 Not registered yet? Sign up for MyDacorum here.

Need to Check Something?

We welcome your questions on the consultation. While we may not be able to respond to each question individually due to the volume of feedback, please be assured that all questions will be reviewed carefully.

If you have any general comments you would like to make, please provide them in the survey where we will see all of your comments and views. 

Common themes and important points will be addressed by updating our FAQ section or by adding more detailed information to this page. We’re listening and committed to keeping you informed.

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Page last updated: 12 Nov 2025, 05:03 PM