Listening, Learning and Improving Together

Members of Dacorum Borough Council's Tenant Voice Panel recently met to review progress, discuss housing performance and help shape future service improvements.

The meeting included an update on actions from previous sessions, with improvements made to panel communications and progress on the housing engagement plan. Members also reviewed the latest Tenant Satisfaction Measures (TSMs), which showed strong performance in building safety, improvements in repairs and complaint handling, and highlighted areas where further improvements are planned.

The panel received an overview of housing complaints performance over the last year and provided feedback on how information can be made clearer and more accessible for tenants. Discussions focused on how services are improving, how tenant feedback is helping to drive change, and how residents can stay informed about the work being carried out across Housing Services.

Every discussion, question and suggestion raised through the Tenant Voice Panel helps influence decisions and service improvements. By sharing their experiences and views, residents are helping to shape how housing services are delivered, communicated and improved for the wider community.

The Tenant Voice Panel continues to provide an important link between tenants and Housing Services, ensuring that resident voices are heard and that feedback leads to meaningful change for communities across Dacorum.