Dacorum Tenant Voice Panel

The Tenant Voice Panel has now started its work after completing its first meeting and agreeing an annual programme. This marks the beginning of a structured year of tenant involvement, where the Panel will meet every quarter to look at how housing services are performing and how well the Council is listening to tenant feedback.

The Panel is the main group of involved tenants at Dacorum Borough Council. Its role is to make sure the voices of social housing tenants are heard, understood, and used to guide service improvements. While the Panel does not make final decisions or approve documents, it provides valuable feedback, constructive challenge, and ongoing support to help the Council stay focused on what tenants need.

Across the year, Panel members will review performance information, tenant satisfaction measures, complaint learning, building safety engagement, and wider tenant involvement activity. They will check whether the Council’s actions reflect tenant feedback and help monitor progress against the Consumer Standards set by the Regulator for Social Housing.

This structured cycle of meetings, service reviews, and feedback will help strengthen tenant influence and ensure that the insights shared by the Panel are fed into service planning and improvement work. The Panel will also carry out tenant‑led annual appraisals of each service, bringing together everything they have learned throughout the year.

By working closely with council officers, the Tenant Voice Panel provides a strong tenant perspective and helps ensure that housing services remain transparent, accountable, and shaped by the experiences of the people who use them.

Want to get involved?

Although not everyone could be offered a place on the panel, we are keen to continue involving interested tenants in engagement opportunities. One way to do this is through our Mystery Customer Group, which enables tenants to have a say in the running of council services through scrutiny sessions, feedback exercises and online surveys. Members may also be invited to contribute to influential work such as the Community Safety Partnership Survey.

We look forward to working with as many tenants as possible to ensure your voices continue to shape and improve our housing services.

Thank you to everyone who applied to join Dacorum Borough Council’s Tenant Voice Panel. We were delighted to receive such a high number of strong applications and truly appreciate the time, effort and enthusiasm shown by all applicants. Your commitment to improving housing services and ensuring tenants’ voices are heard is greatly valued.

Following a competitive selection process, we are pleased to congratulate our newly appointed Tenant Voice Panel members. We very much enjoyed meeting applicants during the interview stage and look forward to the insight, experience and passion our new members will bring to the panel.

The first Tenant Voice Panel meeting will take place on 26 March and we will produce another news story shortly after this.

Still want to get involved?

Although not everyone could be offered a place on the panel, we are keen to continue involving interested tenants in future engagement opportunities. One way to do this is through our Mystery Customer Group, which enables tenants to have a say in the running of council services through scrutiny sessions, feedback exercises and online surveys. Members may also be invited to contribute to activities such as the Summer Housing Open Day – Tenant Voice questionnaire.

Thank you once again to everyone who applied. We look forward to working with tenants in a variety of ways to ensure your voices continue to shape and improve our housing services.

The Tenant Voice Panel works alongside Dacorum Borough Council to ensure tenants’ views are heard and considered in the delivery of housing services. The panel provides feedback on policies, reviews landlord performance, and shares insight based on tenants’ lived experiences. While it does not make final decisions, it plays an important role in informing and influencing the Council’s approach to housing management.

Due to a high number of applications received for the panel, shortlisting has taken longer than originally planned. The Council would like to thank all applicants for their patience during this time.