Tenant Voice Panel Begins Its Work

The Tenant Voice Panel has now started its work after completing its first meeting and agreeing an annual programme. This marks the beginning of a structured year of tenant involvement, where the Panel will meet every quarter to look at how housing services are performing and how well the Council is listening to tenant feedback.

The Panel is the main group of involved tenants at Dacorum Borough Council. Its role is to make sure the voices of social housing tenants are heard, understood, and used to guide service improvements. While the Panel does not make final decisions or approve documents, it provides valuable feedback, constructive challenge, and ongoing support to help the Council stay focused on what tenants need.

Across the year, Panel members will review performance information, tenant satisfaction measures, complaint learning, building safety engagement, and wider tenant involvement activity. They will check whether the Council’s actions reflect tenant feedback and help monitor progress against the Consumer Standards set by the Regulator for Social Housing.

This structured cycle of meetings, service reviews, and feedback will help strengthen tenant influence and ensure that the insights shared by the Panel are fed into service planning and improvement work. The Panel will also carry out tenant‑led annual appraisals of each service, bringing together everything they have learned throughout the year.

By working closely with council officers, the Tenant Voice Panel provides a strong tenant perspective and helps ensure that housing services remain transparent, accountable, and shaped by the experiences of the people who use them.

Want to get involved?

Although not everyone could be offered a place on the panel, we are keen to continue involving interested tenants in engagement opportunities. One way to do this is through our Mystery Customer Group, which enables tenants to have a say in the running of council services through scrutiny sessions, feedback exercises and online surveys. Members may also be invited to contribute to influential work such as the Community Safety Partnership Survey.

We look forward to working with as many tenants as possible to ensure your voices continue to shape and improve our housing services.