What Our Tenants Saw – Inside the Tenant Voice Panel Tour

Tenant Voice Panel Update – Induction Tour and What’s Next

We recently held our Tenant Voice Panel Induction Tour on 27 May, and we’re pleased to share that it was a really positive and valuable experience for everyone involved.

During the tour, Panel members visited a range of council housing sites, including supported housing and high-rise buildings. This gave us the opportunity to see how different services work in practice and speak directly with housing staff about key issues such as repairs, safety, antisocial behaviour, fly-tipping, cleaning, and the overall condition of homes and neighbourhoods.

The day focused on building understanding, having open conversations, and making sure your representative tenants can clearly see how their feedback will link to real service improvements. Early feedback from those who attended has been very positive, and we are continuing to gather more feedback to help shape future activities.

Where we are now

The Tenant Voice Panel is now well into its induction phase, where members are building their knowledge, confidence and understanding of housing services and how they can influence decisions.

So far, this has included:

• Meeting each other and council staff
• Confirming the panel's structure and roles to benefit all
• Learning about key services
• Learning how performance and decisions are made
• Starting to share views and experiences

What happens next

Over the coming weeks, the Panel will continue its induction with further opportunities to:

• Meet senior leaders and service teams you have requested to hear from
• Engaging with CARDO, your repairs service provider
• Our second full Tenant Voice Panel meeting

With this plan, the Panel will then be fully into the action phase, where it will begin reviewing performance, giving feedback on services, and helping to shape future improvements.

Have your say

The Tenant Voice Panel is just one of the ways tenants can get involved, and we remain committed to giving as many tenants as possible the chance to influence services. One way to get involved is through our Mystery Customer Group, which enables tenants to take part in scrutiny sessions, feedback exercises and online surveys. Members may also be invited to contribute to important pieces of work such as the Community Safety Partnership Survey.

We look forward to working with tenants in a variety of ways to ensure your voices continue to shape and improve housing services across Dacorum.